Healthcare providers are directly confronted with sociocultural diversity in their day-to-day work. The FOPH is therefore committed to improving their diversity management skills.
Healthcare professionals have to expect occasional difficulties when communicating with patients. Due to their origin or living conditions, socially disadvantaged individuals (particularly migrants living in Switzerland) may have specific needs regarding health and illness. Medical care and professional training must satisfy these needs in order to guarantee quality of care and patient safety.
Communication is important
Healthcare providers also have a part to play in improving the health literacy of disadvantaged patients since good communication, a mutual willingness to engage and a relationship based on trust are crucial in developing patients’ health literacy. See the study on this topic in the infobox below: ‘Compétences en matière de santé. Relation patient - professionnel de santé et accès à l’information relative à la santé’ (in French with a summary in German and English).
The FOPH is committed to strengthening the skills and expertise of healthcare professionals in the area of diversity management. You will find information about this on the following pages:
Last modification 06.11.2019