If problems arise, your first point of contact is the relevant healthcare professional or hospital. If this does not result in a solution, national – and, in some cases, cantonal – advice agencies are available.
Note
The Federal Office of Public Health FOPH cannot offer personal advice. Please refer to the information below and contact the appropriate counselling center. Many thanks.
Cantonal information and counselling centers
Supra-regional offers
Patients' rights: information from pro infirmis
Legal Basis for the Physician's Daily Life
Beschwerdestelle für das Alter (German-speaking Switzerland)
Which legal provisions apply in the relationship between doctor and patient? Here you can find information from pro infirmis on patients' rights (in German, French or Italian).
Informationen von pro infirmis zu den Patientenrechten
Droits des patients - informations de pro infirmis
Diritti dei pazienti - informazioni da pro infirmis
The SAMS guide "Legal Basis for the Physician's Daily Life" (2020) offers medical doctors, researchers and other health care professionals concrete help for their professional practice (available in German or French).
The Independent Complaints Office for Seniors advises older people in German-speaking Switzerland and their relatives or professionals in the event of conflicts in all areas of life and in cases of violence.
Last modification 06.10.2022
Contact
Federal Office of Public Health FOPH
Health Strategies Division
Health Equity Section
Schwarzenburgstrasse 157
3003
Bern
Switzerland
Tel.
+41 58 463 30 11