On this page you will find important contact details and information relating to the coronavirus: Infoline phone numbers, links to the websites of federal and cantonal agencies, contact details for support organisations and other useful websites.
Please consult the information provided on these pages before calling the infoline. You will find detailed information on the new coronavirus on our website. And you can find answers to frequently asked questions on our FAQs page.
Symptoms? Do the coronavirus check now
If you feel unwell or are experiencing symptoms of infection with the coronavirus, stay at home, take the coronavirus check or call your doctor. Answer all the questions as best you can. At the end of the check, you will receive recommendations as to what to do next and may be instructed to get yourself tested. Stay at home until you receive the test results.
Do you need information on coronavirus by phone? We provide the following infolines:
- COVID-19 vaccination Infoline: +41 58 377 88 92 (every day from 6am to 11pm)
- Coronavirus infoline: +41 58 463 00 00 (every day from 6am to 11pm). This infoline provides answers to diverse questions around coronavirus. It does not provide medical advice.
- Infoline for people travelling to Switzerland: +41 58 464 44 88 (every day from 6am to 11pm). This infoline also answers questions on the quarantine requirement for people arriving in Switzerland. Note for people who are not Swiss citizens: the Federal Office of Public Health (FOPH) cannot provide information on whether you are basically allowed to enter Switzerland. The entry requirements are the responsibility of the State Secretariat for Migration SEM.
Whichever infoline you are calling,
- Please note that owing to the high volume of calls you may experience delays in getting through.
- Cost of calls: The FOPH covers the costs of running the infolines, but not the costs of the call itself. In other words, your telephony provider will charge the call as a call to a private Swiss number. This means that the cost of the call will depend on your subscription and the total duration of the call, including queuing. Consider whether your subscription covers these costs, particularly if you’re calling from abroad.
If you experience strong or worsening symptoms that are unrelated to the coronavirus, you should take them seriously. Do not wait too long before calling a doctor for medical advice.
Concerns and loneliness
If you are worried and need someone to talk to, you will find the right people to contact on the Tips for Everyday Life page.
Threats and protection
If you feel threatened in your own home, or are seeking assistance or protection, you will find phone numbers and email addresses for anonymous advice and protection throughout Switzerland at Victim Support Switzerland (www.opferhilfe-schweiz.ch/en).
In an emergency, call the police on 117.
Scientific advisory body
To help overcome the coronavirus pandemic, the Confederation has set up a scientific advisory body, the Swiss National COVID-19 Science Task Force. Further information can be found on the Science Task Force website.
Cantonal websites on the new coronavirus
The cantonal authorities are responsible for many matters relating to the coronavirus outbreak. Links to cantonal websites can be found at www.ch.ch/coronavirus, where you will find information on the new coronavirus along with relevant contact details.
You will also find information on cantonal health policy during the coronavirus pandemic on the website of the Swiss Conference of the Cantonal Ministers of Public Health (GDK; German and French only).
Information on the coronavirus from the education sector can be found on the website of the Swiss Conference of Cantonal Ministers of Education (in German, French and Italian).
Center for Systems Science and Engineering CSSE at Johns Hopkins University: COVID-19 Dashboard with latest figures
European Centre for Disease Control and Prevention: Website with latest information
European Committee for the Prevention of Torture and Inhuman or Degrading Treatment or Punishment: Statement of principles relating to the treatment of persons deprived of their liberty in the context of the coronavirus disease (COVID-19) pandemic
World Health Organization (WHO)
Last modification 06.01.2021