New coronavirus: Contact information and links

On this page you will find important contact details and information relating to the coronavirus: Infoline phone numbers, links to the websites of federal and cantonal agencies, contact details for support organisations and other useful websites. 

Please consult the information provided on these pages before calling the Infoline. You can find detailed information on the new coronavirus on our website. And you can find answers to frequently asked questions on our FAQs page.

Do the coronavirus check now

If you feel unwell or are experiencing symptoms of infection with the coronavirus, stay at home, take the coronavirus check or call your doctor. Answer all the questions as best you can. At the end of the check, you will receive recommendations as to what to do next and may be instructed to get yourself tested. Stay at home until you receive the test results.

To the check

Coronavirus Infoline

+41 58 463 00 00, 6am–11pm

Please note: The Infoline does not provide any medical advice. Due to the high volume of calls, you may experience delays in getting through.

Infochannel on WhatsApp

You can receive a wide range of information via WhatsApp (in German, French or Italian) on topics including contact tracing, the SwissCovid app, masks, precautionary measures and travel.

Start the chat in WhatsApp by messaging the word «Start» to 079 155 11 05. You can then navigate through the Infochannel and receive automated answers to your desired topics.

Your data is anonymised and is not stored. You will also not receive any push notifications from the Infochannel.

Contacts for travellers

Infoline for people travelling to Switzerland

If you are planning to travel to Switzerland, are experiencing symptoms (shortness of breath, cough, high temperature) and have medical-related questions call: +41 58 464 44 88, 6am–11pm

Help with everyday tasks

If you have to stay at home and need food or medicine, then contact those in your vicinity for support; neighbours, family members and acquaintances can offer to help. You can also contact your local authority if you need assistance.

You may also find the following apps and websites useful:

Health complaints

If you experience strong or worsening symptoms that are unrelated to the coronavirus, you should take them seriously. Do not wait too long before seeking medical advice.

Threats and protection

If you feel threatened in your own home, or are seeking assistance or protection, you will find phone numbers and email addresses for anonymous advice and protection throughout Switzerland at Victim Support Switzerland (

In an emergency, call the police on 117.

Scientific advisory body

To help overcome the coronavirus pandemic, the Confederation has set up a scientific advisory body, the Swiss National COVID-19 Science Task Force. Further information can be found on the Science Task Force website.



Downloads in various languages

Information campaign ‘Protect yourself and others’: posters, videos and instructions in different languages, incl. those of Switzerland’s migrant population

Last modification 31.08.2020

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We are unable to respond to enquiries related to COVID-19 in writing.

Please refer instead to our webpages, which are continuously updated.

Print contact

Are you experiencing symptoms? Take the coronavirus check! Click here.