On this page you will find important contact details and information relating to the coronavirus: Infoline phone numbers, links to the websites of federal and cantonal agencies, contact details for support organisations and other useful websites.
Please consult the information provided on these pages before calling the Infoline. You can find detailed information on the new coronavirus on our website. And you can find answers to frequently asked questions on our FAQs page.
- Do the coronavirus check now
- Coronavirus Infoline
- Infochannel on WhatsApp
- Contacts for travellers
- Help with everyday tasks
- Health complaints
- Concerns and loneliness
- Threats and protection
- Links regarding federal government measures
- Scientific advisory body
- Cantonal websites on the new coronavirus outbreak
- International links
- Documents and links
Do the coronavirus check now
If you feel unwell or are experiencing symptoms of infection with the coronavirus, stay at home, take the coronavirus check or call your doctor. Answer all the questions as best you can. At the end of the check, you will receive recommendations as to what to do next and may be instructed to get yourself tested. Stay at home until you receive the test results.
+41 58 463 00 00, 6am–11pm
Please note: The Infoline does not provide any medical advice. Due to the high volume of calls, you may experience delays in getting through.
Infochannel on WhatsApp
You can receive a wide range of information via WhatsApp (in German, French or Italian) on topics including contact tracing, the SwissCovid app, masks, precautionary measures and travel.
Start the chat in WhatsApp by messaging the word «Start» to 079 155 11 05. You can then navigate through the Infochannel and receive automated answers to your desired topics.
Your data is anonymised and is not stored. You will also not receive any push notifications from the Infochannel.
Contacts for travellers
Infoline for people travelling to Switzerland
If you are planning to travel to Switzerland, are experiencing symptoms (shortness of breath, cough, high temperature) and have medical-related questions call: +41 58 464 44 88, 6am–11pm
Medical advice for travellers
www.safetravel.ch (in German or French)
Help with everyday tasks
If you have to stay at home and need food or medicine, then contact those in your vicinity for support; neighbours, family members and acquaintances can offer to help. You can also contact your local authority if you need assistance.
You may also find the following apps and websites useful:
If you experience strong or worsening symptoms that are unrelated to the coronavirus, you should take them seriously. Do not wait too long before seeking medical advice.
Concerns and loneliness
If you are worried and need someone to talk to, you can find help and advice here:
- At www.dureschnufe.ch (in German)
- Telephone counselling at 143, Die Dargebotene Hand (in German, French or Italian)
- Pro Mente Sana Counselling line: 0848 800 858
- Pro Juventute Child helpline: 147
- Pro Juventute Advice for parents: 058 261 61 61
Threats and protection
If you feel threatened in your own home, or are seeking assistance or protection, you will find phone numbers and email addresses for anonymous advice and protection throughout Switzerland at Victim Support Switzerland (www.opferhilfe-schweiz.ch/en).
In an emergency, call the police on 117.
Scientific advisory body
To help overcome the coronavirus pandemic, the Confederation has set up a scientific advisory body, the Swiss National COVID-19 Science Task Force. Further information can be found on the Science Task Force website.
Cantonal websites on the new coronavirus outbreak
The cantonal authorities are responsible for many matters relating to the coronavirus outbreak. Links to cantonal websites can be found at www.ch.ch/coronavirus, where you will find information on the new coronavirus along with relevant contact details.
Information on the coronavirus from the education sector can be found on the website of the Swiss Conference of Cantonal Ministers of Education (in German, French and Italian).
Center for Systems Science and Engineering CSSE at Johns Hopkins University: COVID-19 Dashboard with latest figures
European Centre for Disease Control and Prevention: Website with latest information
European Committee for the Prevention of Torture and Inhuman or Degrading Treatment or Punishment: Statement of principles relating to the treatment of persons deprived of their liberty in the context of the coronavirus disease (COVID-19) pandemic
World Health Organization (WHO)
Last modification 31.08.2020