We use Facebook, Instagram, TikTok, Twitter, LinkedIn and YouTube to inform and engage with the public on health topics that fall under the FOPH's remit. This page answers some questions you may have about social media.
In what languages do we communicate?
We generally post in German, French and Italian. In some cases, posts are also available in Romansh and English. We always mention which languages are available in the meta tags, except on Twitter due to a lack of space.
Moderation charter – how we moderate the community
We’re open to any comments, remarks, or questions that you might have about our posts, including criticism. To ensure information is correct and that our social media accounts remain courteous and high-quality spaces for dialogue, we apply the following moderation rules.
1. Conduct and courtesy
We expect users to only distribute information that is true and accurate to the best of their knowledge. They must also show respect. Comments that are unclear, of a commercial nature, or that contain incorrect information will be hidden.
Comments that are defamatory, lewd, or that discriminate e.g. on the grounds of race, sex, religion, nationality or sexual orientation will be deleted, as will those that incite hatred or violence.
Personal attacks, whether aimed at an employee of the FOPH or another internet user, as well as abusive or rude posts or those that infringe copyright will not be accepted.
Please remain on topic. Comments must be relevant to the post and relate to the topic being discussed. We will delete messages that are unrelated to the content, messages of a commercial nature, or those that contain a link aimed at deliberately driving traffic to a site or account (unless it is relevant to the discussion).
3. Advertising, spam and propaganda
We will not accept duplication of identical or very similar posts. In addition, messages of a commercial nature, classified advertisements, or messages containing personal contact information (e.g. a phone number) or just a link, will be systematically deleted. Anything resembling anti-FOPH propaganda has no place on our social media.
4. Specific or personal matters
If you would like to ask a question, please use Facebook or Instagram messaging, Twitter DMs, or our email address: email@example.com.
We reserve the right to hide or delete comments without prior notice if they fail to comply with these guidelines, and to block without warning anyone who repeatedly breaks the rules.
Please note that Facebook uses automated comment moderation. Some comments may be identified as spam by Facebook when they are posted and thus disappear without us doing anything. We endeavour to verify all comments, but in the event of very high numbers of comments, some may escape our attention.
Last modification 24.12.2020